Privacy Notice

Turvira Travel KVKK Information Text

As Turvira Travel Tourism and Travel Services Limited Company (“Turvira Travel” or “Company”), we attach importance to the security of your personal data. This illumination text; It has been prepared to explain the extent to which your personal data is processed when you visit our website, contact us, create an offer or reservation request, or benefit from tour, flight ticket, accommodation, corporate travel or visa consultancy services.

1. Categories of personal data that can be processed

• Credentials:name, surname and identity/passport information when required by the service.
• Contact information:phone number, email address, address and preferred communication channel.
• Customer transaction and travel information:requested tour or service, travel dates, destination, number of passengers, accommodation and flight preferences, special requests, reservation/offer records.
• Financial and transaction information:Information required by payment and billing processes; Unless payment card data is stored directly by the Company, it is processed in the authorized payment institution's own secure infrastructure.
• Legal transaction and transaction security information:Records that must be kept within the scope of disputes and regulatory obligations and technical records required for website security.
• Documents required within the scope of visa consultancy:Information in the passport, travel plan and application file to the extent requested by the application country and official authorities. Special categories of personal data are processed only to the extent legally required and appropriate security measures are provided.

2. Purposes of processing personal data

• Receiving and finalizing offers, preliminary requests, reservations and consultancy requests.
• Planning and execution of tours, flight tickets, hotels, transfers, guidance, corporate travel and visa consultancy services.
• Sharing passenger information with relevant service providers during the reservation and operation processes.
• Fulfilling invoice, accounting, financial and legal registration obligations.
• Conducting customer communication, responding to requests and complaints, improving service quality.
• Information security, fraud prevention, establishment, exercise or protection of legal rights.
• Carrying out commercial electronic messages and marketing activities if explicit consent is given.

3. Legal reasons

Your personal data; It can be processed based on the legal reasons stated in Articles 5 and, to the extent necessary, Article 6 of Law No. 6698. Main legal reasons; It is your express consent in transactions where it is necessary for the establishment or execution of a contract, for the Company to fulfill its legal obligation, for the establishment/use/protection of a right, for our legitimate interests and for transactions where explicit consent is required, provided that it does not harm fundamental rights and freedoms.

4. Transfer of personal data

Your personal data to the extent required by the service; It can be transferred to airline companies, hotels, tour operators, transfer and guidance service providers, insurance companies, visa application centers and relevant official authorities, IT/hosting and communication service providers, financial advisors and legal advisors, and legally authorized public institutions and organizations.

Due to the nature of international travel services, data transfer may be required to the hotel, airline, local agency or relevant service provider in the country where the reservation will be made. Such a transfer is carried out within the framework of the transfer abroad conditions and appropriate safeguards stipulated in the applicable legislation.

5. Collection methods

Your personal data; It can be collected by electronic or physical methods during the execution of the service through website forms, telephone, e-mail, WhatsApp, face-to-face meetings, contract and reservation processes.

6. Storage period and disposal

Kişisel veriler, işleme amacının gerektirdiği süre boyunca ve ilgili mevzuatta öngörülen zamanaşımı, muhasebe, vergi, turizm ve diğer yasal saklama süreleri dikkate alınarak muhafaza edilir. If the reason for storage disappears, the data; It is deleted, destroyed or anonymized in accordance with the legislation and the Company's storage-disposal procedures.

7. Your rights under KVKK

By applying to our Company within the scope of Article 11 of the Law; You have the right to learn whether your personal data has been processed, to request information if it has been processed, to learn the purpose of processing and whether it has been used in accordance with its purpose, to know the third parties to whom it has been transferred, to request correction if it has been processed incompletely/incorrectly, to request that it be deleted or destroyed when legal conditions are met, to request that correction/deletion be notified to third parties to whom it has been transferred, to object to a result being against you as a result of analysis exclusively through automatic systems, and to claim compensation in case you suffer damage due to unlawful processing.

8. Application method

Your requests within the scope of KVKK together with information that can verify your identity.info@turvira.comYou can send it to or send it in writing to our Company address. Applications are evaluated within the legal period depending on the nature of the request.

Last update:September 2, 2026. This text may be updated if there are changes in service infrastructure, legislation or business processes.